SUSTAINABLE STRATEGY, LLC

FULFILLMET POLICY

Last updated: October 29, 2024 

You (the “Client”) understand that by clicking the payment button, entering your credit card and/or debit
card information, making a cash, PayPal or Stripe payment, or otherwise enrolling, electronically,
verbally, or otherwise, that you agree to be provided with digital products or services provided by
Sustainable Strategy, LLC, a Company in the State of Texas (the “Company”), and hereby understand
that you are entering into a legally binding Agreement with the Company and are subject to the following
terms and conditions: 

This Fulfillment Policy is to be read in combination with this Website’s Terms and Conditions and
Privacy Policy as well as any additional agreement independently entered into between the Client and the
Company.

1. FULFILLMENT POLICY

1.1 The intended purpose of this Agreement is to inform the Client of the Fulfillment of their Purchase is
to inform the Client about the delivery policy, rules and guidelines related to the services, products and/or
other digital products (collectively the “Products”) sold on or in connection with
www.sustainablestrategycompany.com (the “Website”). All services provided on this website are
provided to meet customer satisfaction.

2. TERMS OF PAYMENT

2.1 The Client understands that unless otherwise specified on the order, payment of the purchase price
shall be due on the date of purchase. The appropriate payment amount will be reflected upon checkout.
The Client will be liable for all of the payments regardless of whether the Client continues to use the
Products or not.
2.2 The Client understands that by accepting the payment terms herein, they are voluntarily electing to
purchase the Products, and financially willing and able to invest in the Products by choice. The Client is
attesting that by doing so, they are aware of Section 4: Refund Policy.
2.3 The Client agrees that the charges on their credit card in compliance with the terms herein are
irrevocable, undisputable and may not under any circumstance be charged back, contested or challenged
now or in the future. The Client understands that doing so would be a material breach of this Agreement
in which the Company would be entitled to legal fees, costs and fees associated with addressing a
chargeback in addition to the amount challenged. The Client further agrees that signing of this Agreement
is proof of purchase and all that is necessary to establish to the credit card company or banking institution
to deny a chargeback to the Client.
2.4 The Client accepts that if they are unable to adhere to the payment schedule, they must provide notice
to the Company two [2] days prior to the payment due date. If the Client does not provide notice, the
Client may be subject to interest fees at a rate of twenty-four percent [24%] per annum, calculated at two
percent [2%] per each month it is late. Such interest will commence on the date on which payment is due
subject to Section 2.1.

3. METHODS OF PAYMENT

3.1 The Company accepts payment methods indicated on the checkout page. If given the option to pay via
installments, the Client authorizes the Company to charge their payment account in accordance with the
installment plan selected, for the duration of the agreed upon payment plan. It is the Client’s
responsibility to ensure payments are made on time. In the event payments are not made on time, the
Client understands that any delay in payments may result in the Company engaging a Debt Recovery
Mercantile Agency or an attorney to recover the outstanding amount due and all applicable collection
costs. 

4. REFUND POLICY

4.1 Due to the nature of the Products being solely digital services all sales of the Products are final and
are not eligible for any refund under any circumstance, be it known or unknown, now or in the future. The
Client further agrees and understands that changing their mind about the Products, failing to use or
understand the details, not experiencing the results as expected or desired, or experiencing any other
similar situations will not, under any circumstance, warrant a refund. The Company urges the Client to be
intentional when purchasing the Products as the Products will not be refunded under any circumstance.
Please contact our customer support team at hello@sustainablestrategycompany.com if you have any
questions related to our Refund Policy.

5. DELIVERY POLICY

5.1 All products sold on this website are digital products delivered via email, or other electronic and
telephonic means. Should the Product not be delivered, You are requested to make a report within seven
[7] days to the Company from the date of payment notifying the company of failure of delivery, or any
other default of the product.
5.2 The Company does not sell or otherwise provide physical products to be shipped to the Client from
the Company’s business address. As such, there is no shipping policy included in this Fulfillment Policy.
Delivery of the Products will occur digitally.

6. EXCEPTIONS

6.1 Notwithstanding the terms herein, You may be requested to enter into additional Agreements with the
Company related specifically to the Product purchased that may include additional terms.

7. CANCELLATION POLICY

7.1 The Client further understands that the Company retains the right to and may limit, suspend, or
terminate the Client’s access to the Products sold on or in connection with the Website, and associated
social media groups, without refund if the Client: (i) becomes disruptive or difficult to work with; (ii)
fails to follow program guidelines; (iii) is found to harass other students of the Company, or harass the
Company; (iv) participates in copyright infringement of any intellectual property produced and/or
developed by the Company; (v) or is negatively speaking about the Products offered by the Company in
public forums without prior consultation with the Company as outlined herein. The Client understands

that any money owing to the Company at the time of Termination will become due at the effective date of
Termination. 

8. LIMITATION OF LIABILITY

8.1 The Client understands and agrees that through its purchase of the Company’s Product the Client
hereby releases the Company, and by extension its owner, from any and all claims whether known now or
discovered in the future. The Client agrees that the Company is not and will not be liable or responsible
for any actions or inaction, or for any direct or indirect result of the Course and/or materials provided by
the Company, or in connection with the Product. In no event shall the Company be liable to the Client for
any indirect, consequential, or special damages as a result of their use of the Product. The Client shall
defend, indemnify, and hold harmless the Company, from and against any and all liabilities and expense
whatsoever – including without limitation, claims, damages, judgments, awards, settlements,
investigations, costs, legal fees, and disbursements – which any of them may incur or become obligated to
pay arising out of or resulting from the offering for sale, the sale, and/or use of the Course(s), excluding,
however, any such expenses and liability which may result from a breach of this Agreement or sole
negligence or willful misconduct by the Company. In consideration of and as part of the Client’s payment
for the right to use the Product, the undersigned, heirs, executors, administrators, successors and assigns
do hereby release, waive, acquit, discharge, indemnify, defend, hold harmless and forever discharge the
Company and its subsidiaries, principals, directors, employees, agents, heirs, executors, administrators,
successors, assigns and staff or students from all actions, causes of actions, contracts, claims, suits, costs,
demands and damages of whatever nature or kind in law or in equity arising from the Client’s use of the
Product.

9. RELEASE OF CLAIMS

9.1 The Client releases any right to claims against the Company to the maximum extent as permissible
under applicable law. The Client agrees that under no circumstances will the Company be liable to any
party for any type of injury or damages that they may sustain as a result of the use of the Product or in
connection with any instruction from the Company or any additional materials provided, while the Client
is engaging with the Product, and the Client hereby releases the Company from any and all claims,
whether known or unknown, now or discovered in the future.

10. MISCELLANEOUS

10.1 No Negative Statements of Actions: The Client shall not at any time directly or indirectly take any
action and/or make, publish, file or record any oral or written statements that would likely have a negative
or injurious impact upon, or that is derogatory, defamatory, libel or slanderous in nature to the Company
in any way. The Client acknowledges that the Company retains the right to terminate access to any
product for any violation of this section and may be entitled to injunctive relief.  
10.2 Severability: If any provision of this Agreement shall be held to be invalid or unenforceable for any
reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any
provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would
become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced
as so limited. 

10.3 Applicable Law: This Agreement shall be governed by and under control of the laws of the State of
Texas regardless of conflict of law principles, and regardless of the location of Client. The Client
understands this and agrees that the laws of the State of Texas are to be applicable here. 

11. HOW TO MAKE A COMPLAINT

11.1 If you are dissatisfied with the Products provided to you, please contact us
at: hello@sustainablestrategycompany.com stating your complaints. The Company will undertake an
investigation on all complaints made to ensure customer satisfaction within the terms herein, or as
stipulated in any additional agreement signed between You and the Company.
11.2 Dispute Resolution: In the event a dispute arises out of this Agreement and cannot be resolved by
mutual consent of the Parties, the Client and the Company agree to attempt to mediate in good faith for up
to thirty [30] days after notice is given. If the dispute is not so resolved, and in the event of legal action,
the Company will be entitled to be paid by the Client all costs and expenses incurred, including, but not
limited to legal fees.

12. BINDING EFFECT

12.1 This Agreement shall be binding upon the parties hereto and their respective successors and
permissible assigns. 

13. CONTACT

13.1 If you have any questions about these Terms, please contact us
at: hello@sustainablestrategycompany.com.